Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, lovethelaniers.com (the “Website”). We are firmly committed to protecting your privacy and ensuring the highest level of data protection in accordance with applicable laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

1. Commitment to Privacy and Data Protection

We value your privacy and are dedicated to protecting all personal data you share with us. Our practices are designed to ensure responsible handling of personal information, maintaining its confidentiality, integrity, and availability. Through this Privacy Policy, we aim to inform you clearly about how your data is processed and what rights you have regarding your personal information.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data processed through your use of lovethelaniers.com. References to “we,” “us,” or “our” refer to the data controller responsible for the processing of your personal information in accordance with applicable data protection laws. For any inquiries pertaining to this policy or your data, you may contact us at [email protected].

As the data controller, we determine the purposes and methods by which your personal information is processed.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
Includes data about how you use the Website such as browser type, IP address, referring URLs, login data, time zone settings, and other diagnostic data related to session activity and page interactions.

b. Account Data
Includes information you provide when creating or maintaining an account such as your full name, postal address, email address, and telephone number.

c. Profile Data
Includes information about your preferences, purchase history, and user behavior, such as items added to wishlists, favorite content, and navigational patterns.

d. Communication Data
Includes correspondence details such as customer support inquiries, contact form submissions, chat transcripts, and communications history.

e. Technical Data
Includes your device type, operating system, device identifiers, screen resolution, language preferences, and browser plug-ins.

f. Transaction Data
Includes details about products or services you have purchased, delivery details, payment information (excluding full payment card numbers), and billing addresses.

g. Preference Data
Includes data about your choices for receiving marketing from us, communication preferences, and product interests or engagement with promotional content.

4. Legal Bases for Processing Personal Data

We process your personal data on the following legal bases:

– Consent: Where you have actively given us consent, e.g., for receipt of marketing communications.
– Contractual necessity: To fulfill contractual obligations or to take steps at your request prior to entering into a contract.
– Legal obligation: Where processing is necessary for compliance with a legal obligation.
– Legitimate interests: For our legitimate business purposes, such as to improve our Website, secure our infrastructure, or provide customer service — provided those interests are not overridden by your rights and freedoms.

5. Your Data Protection Rights

Subject to applicable legal conditions, you have the right to:

– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of any incorrect or incomplete data.
– Erasure: Request deletion of your data where no longer necessary or where consent is withdrawn.
– Restriction: Request we limit the processing of your data under certain circumstances.
– Portability: Receive a copy of your data in a structured, commonly used, machine-readable format and transmit it to another controller.
– Objection: Object to processing based on legitimate interests, including profiling.
– Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to the withdrawal.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement industry-standard security measures to protect your personal data including but not limited to:

– End-to-end encryption of data in transit and at rest
– Restricted access to data through role-based access control
– Regular security audits and vulnerability testing
– Staff training on data protection policies and responsibilities
– Secure and redundant data backup systems

7. International Data Transfers

When transferring personal data outside the European Economic Area or other jurisdictions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory bodies, to protect your information and comply with local data protection laws.

Users from jurisdictions with specific transfer requirements, including the EU and UK, are ensured data handling practices with an equivalent level of data protection.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, tax, accounting, or reporting requirements.

– Account and Transaction Data: Retained for seven (7) years from last transaction for legal and accounting reasons.
– Communication and Support Data: Retained for two (2) years from the last contact.
– Marketing and Preference Data: Retained until you revoke consent or unsubscribe.
– Usage and Technical Data: Retained for no longer than twelve (12) months after collection.

When the applicable retention period expires, your data will be securely deleted or anonymized.

9. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies we deploy fall into the following categories:

– Essential Cookies: Necessary for proper functioning.
– Functional Cookies: Enable enhanced functionality and personalization.
– Analytics Cookies: Measure website performance and user behavior.
– Performance Cookies: Improve speed and usability across the site.

10. Cookie Management and Compliance

You can control your cookie preferences directly through our cookie consent banner upon visiting lovethelaniers.com. You may also adjust browser settings to block or delete cookies at any time. Under GDPR and CCPA, we ensure:

– Prior consent for non-essential cookies and tracking
– Transparent disclosures of cookie usage
– Options to withdraw consent as easily as it is given

For California residents, we do not sell personal data as defined by the CCPA, and we honor “Do Not Track” browser signals where applicable.

11. Protection of Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If you become aware that a child under 13 has provided us with personal information without parental consent, please contact us at [email protected], and we will take steps to promptly delete such information.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or user expectations. Any material modifications will be prominently communicated via the Website or directly to affected users where required by law. Continued use of lovethelaniers.com constitutes your acknowledgment of these changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we process about you, please contact us at:

Email: [email protected]
Website: https://lovethelaniers.com

Your privacy matters to us. We are committed to operating in accordance with all applicable data protection laws and industry best practices. For any privacy-related inquiries, please feel free to reach out — we’re here to support and protect your rights.